Pickup & Delivery Agreement

1. Orders & Customer Information

You are responsible for providing accurate contact information, pickup and delivery addresses, access instructions, and relevant garment or service instructions. Items must be ready and accessible at the scheduled pickup location.

2. Pickup & Delivery

Pickup and delivery times are scheduled windows and may be affected by traffic, weather, processing requirements, operational circumstances, or other reasonable causes.

3. Unattended Pickup & Delivery

If you request pickup or delivery at an unattended location, you authorize us to use that location and are responsible for ensuring it is reasonably safe and accessible.

4. Inspection & Final Pricing

Items may be inspected before processing. Final pricing may depend on item type, size, material, construction, condition, stains, specialty care, alterations, and other requested services. Applicable taxes and additional charges apply as required by law.

5. Free Pickup & Delivery & Order Conditions

Pickup and delivery is offered without a pickup or delivery fee. If a minimum service order or other order condition applies, it will be disclosed before you confirm the booking.

6. Garment Care & Stains

We use professional judgment and reasonable care. Complete stain removal cannot be guaranteed, and treatment may be limited where further treatment creates an unreasonable risk of damage.

7. Pre-Existing Conditions

Some deterioration may result from pre-existing wear, hidden defects, weakened materials, colour instability, manufacturing defects, inaccurate care labels, or previous treatments. Responsibility for loss or damage will be determined according to the circumstances and applicable law.

8. Personal Belongings

Please empty all pockets and remove valuables before submitting items for service.

9. Special Instructions & Turnaround

Please provide relevant special instructions. Completion and delivery times are estimates unless expressly stated otherwise, and specialty services may require additional time.

10. Cancellations & Missed Pickups

Please cancel or reschedule as early as reasonably possible. Any applicable cancellation or missed-pickup fee will be disclosed before it is charged.

11. Lost, Missing or Damaged Items

Please inspect your order after delivery and contact us promptly regarding missing or damaged items. Claims are reviewed individually based on the circumstances, records, item condition, age, reasonable value, and applicable law. Nothing in these terms limits rights that cannot legally be limited.

12. Communications

We may contact you as reasonably necessary to administer your requested services. Promotional electronic communications are handled separately in accordance with applicable Canadian law.

13. Consumer Rights & Governing Law

These terms do not waive rights or remedies that cannot lawfully be waived. They are governed by applicable Ontario and Canadian law.

14. Third-Party Booking

After acceptance you will be redirected to CleanCloud, a third-party booking platform. CleanCloud may apply its own terms and privacy practices to information processed through its service.